TERMS AND CONDITIONS
Payment Terms
Prepayment is required before dispatch for all new customers. After that a 7 day or 30 day account can be applied for.
New Zealand bank account details are noted on your invoice. Payment is not required on your order until it is ready for dispatch. Once we have picked and packed your order we will send youan invoice including freight costs. Please pay within 4 working days of receiving your invoice, otherwise your order may be cancelled. We accept bank deposit and credit card payments. If you require urgent delivery please send us a screenshot of your payment and we can dispatch your order the same day as your payment.
Credit Card Payments
We can process credit card payments manually. Details can be taken over the phone or via email. We will charge your card in New Zealand dollars. There will be a 2% surcharge on all credit card transactions.
Stock Holding and Indent
We hold stock for most brands. For some brands we work on indent ordering. For these indent order brands we place orders with our suppliers every 6 weeks so there isn't a big wait. We will always confirm delivery dates with you when we receive your order.
Order Confirmations
You may order on our website or via phone, email and in person by appointment. Upon receiving your order we will send you an order confirmation. It is your responsibility to check this order confirmation against your original order and ensure it is correct. We will include estimated delivery dates with this order confirmation. This order confirmation confirms your acceptance of the order and estimated delivery dates. Delivery costs will be worked out at time of dispatch and / or invoice.
Pricing
Prices are in New Zealand dollars and exclude GST and freight costs. We undertake reasonable care to ensure all details, descriptions and product prices appearing on our website are correct. However, we reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Prices and stock availability are subject to change. Wholesale prices are listed under each item. We will provide suggested RRP pricing in NZD (including GST) to ensure consistency for the brand across the New Zealand market.
Freight
Courier/freight fees are separate and are calculated once your order has been packed and is ready for dispatch. We will then invoice you for your order including freight charges. We only ever charge you the exact cost of the freight and no more. ALL backorders therefore will be charged freight.IF YOUR PACKAGE ARRIVES DAMAGED - it is important that you sign 'DAMAGED' with the courier. Take photos before opening and inspect contents - you must contact us with the above information within 7 days of the goods arriving to you. If this process is followed we are able to credit you for the full amount and chase the issue with the freight company.If this process is not followed then getting reimbursed is at the discretion of the freight/courier company and therefore we may only be able to credit you 40% of the wholesale prices.
Use of Images
As a stockist with access to our website you may use any imagery from our Best Abroad Website. We can also set up a dropbox in order to share imagery from our suppliers with you.
Third Party Market Places
You've been selected as a stockist of these brands for your website and your beautiful retail stores. We do not give permission for you to supply any third party market places with our brands.
Minimum Order Requirements
Yamazaki
First Order - $750
Top Up Order - $300 (this can be across brands)
Ex. Gst and all individual product MOQ's apply
Palarès Knives
First Order - $300
Top Up Order - $300 (this can be across brands)
Ex. Gst and all individual product MOQ's apply
Lettuce, Father Rabbit Stationery, Father Rabbit Goods
First Order - $300
Top Up Order - $300 (this can be across brands)
Ex. Gst and all individual product MOQ's apply. Tea towels and homeware products have a separate MOQ to Stationery and puzzles.
Elm Paper
Elm Paper is an indent product and we do not hold stock.
Min Order $250
ORDER PACKS
All products have strict pack order quantities as noted under each design.
Lettuce Puzzles - minimum of 10 puzzles per order.
Tea Towels -minimum of 16 units per order (can be across brands) within a combined order above $300 ex gst OR a minimum of 24 units if only ordering tea towels.